Privacy

What we collect and why

• Email address — to send your alerts, sign-in links and a note when an alert ends.
• Mobile number (optional) — only if you ask for text alerts.
• Consent records — the date and time you agreed to be emailed and/or texted, so we can show we had permission.
• Your alert — village, dates, nights, lodge types and party size.
• Price watches — the break you are watching, whether you have booked it, the price you paid and which offer you booked under (so the message can say whether a claim may apply), and any target price.
• Check and message logs — what the park's site showed at each check and which messages we sent (with the message ID from our email or SMS provider), so we can fix problems and honour refunds.
• Payment reference — the Stripe session and payment IDs. We never see or store card numbers.

We do not use advertising trackers or analytics cookies. The only cookie is the sign-in session for My alerts.

How long we keep it

• Check logs: 30 days.
• Finished alerts (expired or cancelled) and their message logs: 90 days.
• Price watches, including the price you paid and how you booked: deleted 30 days after your arrival date, or sooner on request.
• Anonymous price history (village, accommodation type, arrival date, headline price, when we saw it): kept indefinitely. It contains nothing about you and cannot be linked to you.
• Your email and phone number: deleted automatically 180 days after your last alert ends, or sooner on request.
• Payment records: kept by Stripe under their own policy; we keep the reference IDs with the alert.

Deleting your data

Sign in at My alerts and press "Delete my account and data". Everything above is removed straight away, apart from the payment references Stripe keeps. Or email lodgewatch@proton.me from the address you signed up with.

Who else sees it

• Stripe — takes payment on their secure page.
• Resend — delivers our emails.
• Twilio — delivers our text messages, if you chose them.
• Our hosting provider, where the database lives. Data is stored in the EU/UK region we host in.

We never send your details to the holiday park, and we never sell or share them for marketing.

Your rights

Under UK GDPR you can ask for a copy of your data, correct it, or have it deleted. Email lodgewatch@proton.me. If you are unhappy with how we handle it you can complain to the ICO (ico.org.uk).