Questions and answers
Straight answers. If yours is not here, email us; the address is at the bottom of every page.
- Do you book it for me?
- No. We never book, hold or buy anything. The email we send has a link straight to the park's own website, and you book there in the normal way. That is also why speed matters: someone else may be looking too.
- Are you the holiday park, or connected to it?
- No. We are not affiliated with any holiday park and have no special access or inside information. We look at the same public availability search anyone can use, and we only ever link to their official site.
- What if nothing comes up?
- Then the alert runs to its end date and stops, and we email you to say so. Popular weeks often never come back, so this is common. We refund only if our service failed, for example if we stopped checking for a large part of your alert. We do not refund because nothing became available.
- How fast are alerts?
- Paid alerts are checked about every 5 minutes, the free alert about every 60 minutes, day and night. When a check finds something that was sold out last time, the email goes out within a minute. We check politely rather than constantly so the park does not block us, and we cannot promise you will be first.
- I got an alert but it had already gone. Why?
- Odds are someone rebooked it. Availability changes minute by minute and we can only tell you what we saw at the time of the check. We do not send the same alert again for a few hours unless it goes away and comes back.
- What data do you keep?
- Your email address, your mobile number if you gave one, when you agreed to be contacted, the searches you asked us to watch, and a log of the checks and messages. We keep as little as we can and delete it on request. Details are on the privacy page.
- Can I pause or cancel an alert?
- Yes. Go to My alerts, enter your email, and we send you a sign-in link. No password. From there you can pause, resume or cancel any alert, or delete everything we hold about you.
- Which dates can I choose?
- Breaks start on a Monday (4 nights) or a Friday (3 nights); 7-night stays start on either. Pick a school holiday and we watch every valid start date in it, or choose your own date and how many days either side you could manage.